Painting Lounge

Painting Lounge

New York Painting Lounge

Address & Contact Details

Painting Lounge

438 Union Ave, 11211
New York, NY
United States of America

+1 (555) 1234 567

Contact Owner

Description

This is an example page. It’s different from a blog post because it will stay in one place and will show up in your site navigation (in most themes). Most people start with an About page that introduces them to potential site visitors. It might say something like this:

Hi there! I’m a bike messenger by day, aspiring actor by night, and this is my blog. I live in Los Angeles, have a great dog named Jack, and I like piña coladas. (And gettin’ caught in the rain.)

Working Hours

  • Monday10:00am - 08:00pm
  • Tuesday10:00am - 08:00pm
  • Wednesday10:00am - 08:00pm
  • Thursday10:00am - 08:00pm
  • Friday10:00am - 08:00pm
  • SaturdayClosed
  • SundayClosed

Amenities

Photos

What Are People Saying

Overall rating from 4 reviewers. 4 4
  • 4
    test
    Quality Service Value
  • 2.3
    @globetelecom @talk2globe #talk2globe Why are Service Providers such an emotional topic for consumers? Why do the vast majority loathe their Telco Company? I asked myself these questions one day, when after 3 years of continuously having to call the service provider I use, Globe Telecom, I was making no headway in getting a resolution to my issue. I know why I loathe Globe Telecom but why did I have such a strong emotional reaction? Then it hit me: 3 years and no resolution to my issue made me feel helpless and vulnerable. Everyone has a Telco story and here’s mine. I’m not telling it because I want sympathy; I’m telling it because I want results. I’m sick and tired of being on the receiving end of poor customer service, having an issue that prevents me from fully utilizing a service which I pay faithfully for, and having no resolution to an issue that has been ongoing for 3 years. Here’s my story: 3 years ago, we made a request to cancel our phone plan with Globe Telecom as we weren’t going to be in the country. We spoke with a representative who assured us that the line would be canceled and everything would be taken care of and we thought that was the end of the matter. 8 months later we came back to this country and activated 2 new phone plans, again with Globe Telecom. A year into our contract we wanted to upgrade our phone plans, but when we called Globe we were informed that we were unable to do this because there was a 3rd active account under our name which owed a substantial amount of money. It was all rather surprising because A) there was an active line which we weren’t aware of and B) no one had bothered to mention this account when we began our 2 new lines. After hours on the phone we were told that the 3rd line was none other than the one we had requested to cancel 2 years prior. Since it wasn’t cancelled Globe Telecom continued to bill us for every month of the 2 years that the line was supposed to be cancelled. The agent we spoke with said there was no documentation showing our request for cancellation but also confirmed that there was no usage on that line from the day we requested for cancellation. We were then told that our issues would be investigated by the “Support Team” (a team who exists to handle all concerns that require more thought than your usual run-of-the-mill concerns) and were given a 24-48 hour timeframe to receive a call back. A year later, many calls to Globe, many promises that this Support Team will call us and we have yet to receive 1 call from them. We have attempted to escalate this concern using the following methods: 1) Calls to Globe’s support helpline – Globe’s solution: The Support Team will contact you in 24-48 hours. 2) Visits to Globe’s support center – Globe’s solution: The Support Team will contact you in 24-48 hours. 3) Escalate calls to a supervisor or manager – Globe’s solution: *Agents hang up on you *Agents put you on hold for up to 2 hours *Agents refuse to escalate concerns to their supervisors/managers. *When you finally reach a supervisor or manager, they tell you they will raise it to the Support Team, who will contact you in 24-48 hours 4) Emails to a Manager – Globe’s solution: Oct 14, 2014: Emailed Globe and received an email from one of the managers of Globe, who asked for our account information and concern details. Oct 22, 2014: I was informed that the team is “investigating the issue”. Oct 30, 2014: I was informed that the charges were valid because there was a credit card assigned to the account (which was supposed to be cancelled) and since they were unable to charge the credit card for the last 2 years, these charges are valid. (I’m sure your reaction to reading this was the same as mine because it doesn’t make any logical sense.) Oct 30, 2014: I emailed back making the following points. 1) Why were you attempting to charge the credit card for an account that we requested to be cancelled? 2) How does invalidly attempting to charge a credit card, make the charges valid? Dec 3, 2014: Globe requests for documentation with billing information needed and a credit card statement to show that the balance for the account was paid off. (Note: It took 2 months and they still didn’t get that they shouldn’t have been trying to charge a credit card for an account that they should have cancelled.) Feb 26, 2015: I send over the following documents: Customs exit stamp in the passport, 2 days after the request for cancellation of the account was made, proving we weren’t even in the country and additional documentation showing why the account was no longer needed. April 3, 2015 (today’s date): No resolution given. Globe Telecom – the resolution I want is simple and my reasoning behind the resolution is both fair and simple: 1) You should have cancelled the account when we requested for it 3 years ago. 2) You should not have charged the credit card; you should have cancelled the service. 3) You should not consider the account charges valid because you invalidly attempted to charge the credit card, for an account that should have been cancelled. 4) You need to take responsibility and wipe the charges, which would never have accrued, had you cancelled the service like you were asked. Globe Telecom – You are negligent and your customer service is atrocious. The fact that I have to resort to writing an article in hopes of a resolution is ridiculous. Take responsibility and resolve this issue and the multiple other issues that your customers have. If you’re wondering where to begin, aside from all the calls you’re receiving from your customers seeking for assistance, you can also try going to the forum on YOUR website where many of your customers are asking for support and receiving NONE. Globe Telecom – WAKE UP AND RESOLVE OUR ISSUES!! We are paying you for a service. You are not a charitable organization and we’re not giving you donations. We’re paying you because you’re offering a service and we want that service. As a legitimate business, you have a responsibility to your customers – PROVIDE US THE SERVICE THAT WE ARE PAYING FOR. Or should we start questioning the legitimacy of your business?
    Quality Service Value
  • 5
    xxx
    Quality Service Value
  • 4.7
    test
    Quality Service Value

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